FAQ

Our caring and experienced team at Hope House Treatment Centers are ready to provide you or a loved one with high quality, comprehensive care in a patient-centered treatment setting that addresses the patient’s addiction and co-occurring mental illness in a supportive environment that equips patients to achieve sobriety and pursue a fulfilling life in recovery. We recognize that taking the step to research recovery options can be overwhelming, so we have compiled a list of our most frequently asked questions to help ease you into the process.

GENERAL INFORMATION

Where is Hope House located?

Hope House Treatment Centers has two convenient locations in Central Maryland:

*Our Laurel location is temporarily closed due to renovations.

What is Addiction Recovery Inc. and how does it relate to Hope House?

Hope House Treatment Centers is owned and operated by Addiction Recovery Incorporated (ARI) and has been in operation since 1983.

Is Hope House an accredited facility?

Yes! Our locations, under our parent company, ARI, are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF assists service providers in improving the quality of their services, demonstrating value, and meeting internationally recognized organizational and program standards. This accreditation process applies sets of standards to service areas and business practices during an on-site survey. Accreditation, however, is an ongoing process, signaling to the public that a service provider is committed to continuously improving services, encouraging feedback, and serving the community. Accreditation also demonstrates a provider's commitment to enhance its performance, manage its risk, and distinguish its service delivery.

Additionally, our facilities are also designated as a BlueCross BlueShield Blue Distinction Centers for Substance Use Treatment and Recovery. This highly respected designation acknowledges the expertise providers have demonstrated and their commitment to improving quality. Designations are awarded based on quality criteria that support delivery of timely, coordinated, multidisciplinary, evidence-based care, with a focus on quality improvement and patient-centered care.

We are also certified by the Maryland State Department of Health and Mental Hygiene.

What services do you offer?

We offer a variety of treatment options ranging from short-term and long-term residential, intensive out-patient, and general out-patient treatment. We also offer treatment for co-occurring mental health disorders, medical, psychiatric, and impaired driver programs. Additionally, we provide educational and supportive services to family members, spouses and friends. Please visit our Programs page for detailed information on the services we provide.

How do I get admitted to your program?

If you or a loved one are in need of treatment, our admissions office is open Monday-Friday, 8am-7pm; Saturday and Sunday: 24 hours, and can be reached at 410-923-6700 x3.

Do you accept walk-ins?

We do not accept walk-ins, but we do have a simplified admissions process that gets you into our program as soon as possible.

Who can seek treatment at Hope House?

Anyone aged 18+ can enroll in our programs.

What are your admission hours?

Monday - Friday: 8am-7pm

Saturday - Sunday: 24 Hours

Do you have any brochures?

We do! To view our print materials online, please visit our Resources page. Physical copies can be obtained in person at any of the events we are attending or by requesting them in writing at info@hopehousemd.org. Medical or media professionals wishing to obtain a press kit, can also do so by e-mailing info@hopehousemd.org.

What are your hours? Is Hope House closed in observance of any holidays?

Our business offices are open Monday-Friday, 8am-4:30pm. For upcoming holiday closures, please visit our Google listings for our Crownsville location.

Are you hiring?

For current job openings, application and application submission instructions, please visit our Employment page.

Do you have a Facebook page?

Yes! You can find us on Facebook, Twitter, Instagram, Pinterest, and Google using the @HopeHouseTC handle.

Do you have a LinkedIn page?

Yes! You can find us on LinkedIn here.

ADMISSIONS

How do I start the admissions process?

To begin the intake process, call Hope House at (410) 923-6700 x3 or 667-644-8176 from 8am to 7pm Monday-Friday and speak to a member of our admissions staff. We also take around the clock admissions on Saturday and Sunday.

Do you accept my insurance? What if I don't have insurance?

We accept most major medical insurance plans (Aetna, CareFirst, Carelon, Cigna - Evernorth, Johns Hopkins EHP, Kaiser Permanente, Tricare: US Family Health Plan, and United Healthcare), Maryland Medicaid, and self-pay. If you do not have insurance, please call us at 410-923-6700 x3 or 667-644-8176 and an admissions specialist will assist you with payment options.

My loved one is experiencing depression as well as substance use. Can you help them?

Yes. We offer assessment and integrated treatment for co-occurring substance use disorder and mental health disorders under the guidance of our clinical and medical staff.

I know I have a problem, but I can't take time off of work. Do I have to complete an in-patient stay? What are my options?

Our facilities offer many levels of care and different treatment regimens that can be individualized to meet almost everyone's needs. To meet with a staff member to determine your treatment outlook or for more information, please call us at 410-923-6700 x3.

How long is your program?

Treatment at Hope House is individualized to meet each patient's particular needs.

Do you offer treatment for problem gambling?

Yes! A comprehensive gambling assessment is completed to determine specific treatment needs and appropriate level of care recommended. We also provide counseling to individuals who had previously chosen to be placed on the Maryland Voluntary Exclusion Program’s list and are requesting approval to return to Maryland Casinos.

Do you provide transportation to your facility?

We will try to accommodate the transportation needs of our patients to and from Hope House Treatment Center, anywhere in the Baltimore/Washington metropolitan area. If you require transportation, please make these arrangements during the admissions process.

I have a medical marijuana card. How will this impact my treatment?

If the card is for anything with THC that alters your physical and/or mental state, it will be treated as any other substance that is abused. We will, however, discuss medical or therapeutic alternatives to treat the medical condition to which the medical marijuana was intended for. Other uses, such as CBD without THC content, is not addressed or a concern for treatment.

Is cigarette smoking allowed?

Yes. Patients are authorized to smoke four (4) times each day. Additionally, patients wishing to smoke during treatment will be required to bring enough cigarettes for their entire stay at our treatment centers. At this time, Hope House will not allow store runs for cigarettes. Our ban on e-cigarettes, vaping and smokeless tobacco remains in place; and patients wishing to seek smoking cessation treatment while under our care may continue to do so. Additionally, if patients are interested in our smoking cessation program, they can speak to our nursing staff about enrolling in Triple Track Treatment during or after their treatment at Hope House.

What can I bring?

For a list of permitted and prohibited items, please visit our Admissions page.

Do you have a COVID-19 protocol in place?

Our treatment center operates under the safety precautions set forth by our Medical Director. Because COVID-19 is still a concern for our residential community and staff, our safety measures and protocols frequently change due to the CDC’s guidance and community levels of the virus. Our admissions coordinators can answer any questions you may have prior to being admitted to our facility.

VISITING

My relative/friend is a patient at Hope House. When can I visit them?

Visitation is currently suspended due to the COVID-19 safety precautions.

How do I contact a patient at your facility?

During treatment, our clients can be reached via phone and postal mail. Our clients are permitted phone privileges on the weekends and as needed with the approval of their primary counselor. If there is an emergency, and if you are listed as a contact on the patient's release form, you may call their treatment facility and our staff will assist you. At this time, clients are not permitted to have personal cell phones or other electronic/messaging devices while in treatment.

Cards, letters and packages of support are welcomed and encouraged. Please address mailings as follows:

Can I send an e-mail to a loved one in treatment?

At this time, our clients do not have access to e-mail.

Couldn't I just reach a patient on their cell phone or a shared messaging app?

Clients may not have personal cell phones or other electronic/messaging devices while in treatment. Please see our phone policy above.

Are your facilities accessible via public transportation?

Hope House Treatment Center is located amidst various transportation hubs. To see nearby airports, bus stops and train stations, please visit our Getting Here page for our recommended resources.

DONATIONS

How can I support Hope House?

Hope House relies on community contributions and accepts donations in a multitude of ways. To make a contribution online, please visit our Ways to Give page. Donations can also be made via postal mail using our Mail-in Donation form.

CONTACTING US

How can I contact Hope House?

We can be reached via phone, through our website and through social media.

Our messaging channels on Facebook, Instagram, Twitter, and LinkedIn are active and accepting messages. And our Google page listing for Crownsville allows users the capability to message us around the clock and in real-time.

I called Hope House, but no one has returned my call or left a voicemail…

We strive to return phone calls within 24-48 hours. If you notice a missed call from one of our facilities but you did not receive a voicemail, please make sure your voicemail message is set up in a manner that identifies who you are by name. Due to the sensitivity of the information exchanged, we cannot leave voice messages with mailboxes that do not identify the receiver by name.

I e-mailed a staff member at Hope House, but I have not received a response.

Due to the sensitivity of the information being exchanged, we ask that you contact us by phone at 410-923-6700. E-mails to staff members may not be returned.