Hope House Treatment Centers

FAQ

Everything You Need to Know

GENERAL INFORMATION

Where is Hope House located?

Hope House Treatment Centers has two convenient locations in Central Maryland:

CROWNSVILLE

26 Marbury Drive

Crownsville, MD 21032

410-923-6700

LAUREL

419 Main Street

Laurel, MD 20707

301-490-5551

 
 

What are your hours? Is Hope House closed in observance of any holidays?

Our business offices are open Monday-Friday, 8am-4:30pm. For upcoming holiday closures, please visit our Google listings for our Crownsville and Laurel locations.

What services do you offer?

We offer a variety of treatment options ranging from short-term and long-term residential, intensive out-patient, and general out-patient treatment. We also offer treatment for co-occurring mental health disorders, medical, psychiatric, and impaired driver programs. Additionally, we provide educational and supportive services to family members, spouses and friends. Please visit our programs page for detailed information on the services we provide.

How do I get admitted to your program?

If you or a loved one are in need of treatment, our admissions office is open Monday-Friday, 8am-4:30pm and can be reached at 410-923-6700 (Crownsville) or 301-490-551 (Laurel).

Who can seek treatment at Hope House?

Men and women ages 18+ can enroll in our programs.

Do you have any brochures?

We do! To view our print materials online, please visit our resources page. Physical copies can be obtained in person at any of the events we are attending or by requesting them in writing at info@hopehousemd.org. Medical or media professionals wishing to obtain a press kit, can also do so by e-mailing info@hopehousemd.org.

Are you hiring?

For current job openings, application and application submission instructions, please visit our employment page.

Do you have a Facebook page?

Yes! You can find us on Facebook, Twitter, Instagram, Pinterest and Google+ using the @HopeHouseTC handle.

 

ADMISSIONS

How do I start the admissions process?

To begin the intake process, call Hope House Crownsville at (410) 923-6700 or Hope House Laurel at (301) 490-5551 from 8:00 am to 4:30 pm Monday-Friday and speak to a member of our admissions staff.

Do you accept insurance? What if I don't have insurance?

We accept most major medical insurance plans (Aetna, CareFirst, Cigna, Johns Hopkins EHP, Tricare: US Family Health Plan, United Healthcare), Maryland Medicaid, self-pay, and other county funding. If you do not have insurance, please call our main line at 410-923-6700 and an admissions specialist will assist you with payment options.

My loved one suffers from depression as well as drug abuse. Can you help them?

Yes - we offer assessment and integrated treatment for co-occurring substance abuse and mental health disorders, under the guidance of our clinical and medical staff.

I know I have a problem, but I can't take time off of work. Do I have to complete an in-patient stay? What are my options?

Our facilities offer many levels of care and different treatment regimens that can be individualized to meet almost everyone's needs. To meet with a staff member to determine your treatment outlook or for more information, please call us at 410-923-6700.

How long is your program?

Treatment at Hope House is individualized to meet each patient's particular needs.

Do you provide transportation to your facility?

We will try to accommodate the transportation needs of our patients to and from Hope House Treatment Center, anywhere in the Baltimore/Washington metropolitan area. If you require transportation, please make these arrangements during the admissions process.

Is cigarette smoking allowed?

Cigarette smoking is permitted in designated smoking areas on campus.

What can I bring?

For a list of permitted and prohibited items, please visit our admissions page.

 

VISITING

My relative/friend is a patient at Hope House. When can I visit them?

Visitation hours are every Saturday afternoon from 1-3pm. Guests are limited to three (3) family members or friends per week. Your patient's counselor will ask for his/her list of visitors on Friday afternoon. Your name must be on the visitation list in order to participate. Visitation is not permitted during the first week of treatment or if the patient is still on detox.

What can I bring?

Please leave personal items such as purses, backpacks, cameras and cell phones in your vehicle - they are not permitted in our building during visiting hours. If a package is brought for a patient, it must be checked in at the front desk for inspection by Hope House Treatment Centers staff.

How do I contact a patient at your facility?

Patients can be contacted via phone and postal mail. Upon admission, all patients are subject to a 4-day phone black-out. This simply means that within the first four (4) days of treatment, they will not be allowed to make phone calls unless it is approved by and with their assigned counselor. After the initial 4-day black-out, the patient will be allowed one 10 minute phone call per weekday and two 10 minute phone calls a day on the weekends. If there is an emergency and if you are listed as a contact on the patient's release form, you may call (410) 923-6700 and our staff will assist you.

Cards, letters and packages of support are welcomed and encouraged. Please address mailings as follows:

 

CROWNSVILLE PATIENTS

PATIENT'S NAME

c/o Hope House Treatment Center

P.O. Box 546

Crownsville, MD 21032

 

LAUREL PATIENTS

PATIENT'S NAME

c/o Hope House Treatment Center

419 Main Street

Laurel, MD 20707

 

Can I send an e-mail to a loved one in treatment?

At this time, our patients do not have access to e-mail.

Couldn't I just reach a patient on their cell phone or a shared messaging app?

Patients may not  have personal cell phones or other electronic/messaging devices while in treatment. Please see our phone policy above.

Are your facilities accessible via public transportation?

Hope House Treatment Centers' facilities are centrally located amidst various transportation hubs. To see nearby airports, bus stops and train stations, please visit our getting here page for our recommended resources.

 

DONATIONS

How can I support Hope House?

Hope House relies on community contributions and accepts donations in a multitude of ways. To make a contribution online, please visit our online donation page.

Can I volunteer at Hope House? Are there any volunteer opportunities at Hope House?

Yes! Please visit our Ways to Give page and complete the volunteer form. When/if volunteer opportunities arise, we will reach out.